Genie from DirecTV Isn’t Ready For Prime Time!

We recently had a DirecTV Genie HDDVR and 3 client boxes installed at our home. It was replacing our longstanding trouble-free Comcast CATV.
We were rather excited to “upgrade” to satellite TV with a HDDVR. The install went smoothly and the system was working OK.
Several days later the problems started occurring…
Brutally slow navigation of the guide. Restart the Genie.
Client TV’s had white screens. Restart the Genie.
Client TV’s had white screens again, and again, and again. Restart the Genie…
Playback of recorded content, audio & video dropped out. Rewound, played again, same result. Restart the Genie!
Almost every time this occurred I contacted DirecTV customer service. We’re aware of the problems, engineering is working on it, a fix will be coming soon. Coming soon. Coming soon, in 48 Hrs.
Genie isn’t ready for prime time!
Since you can’t seem to solve these problems, we are hopping over to the other satellite TV company.
Disappointed

DirecTV Genie Worst HD DVR

Advertisements

One Response

  1. We got Genie and 3 room clients in January for our home, and another Genie and 2 clients for our cabin in March. They have all worked flawlessly. Maybe you got in too soon, I think my son calls it early adopter’s syndrome or something like that.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: